After careful consideration, the City of Travelers Rest and the Metropolitan Sewer Subdistrict (MetroConnects) have engaged in preliminary discussions concerning the transfer of Travelers Rest’s sewer collection system.
Why is the City considering transferring the sewer system now? The City currently owns and operates the sewer system within City limits. Recent changes to the City’s permit will result in a substantial increase in costs to operate and maintain the system should the city continue to offer sewer services to its residents.
Who is MetroConnects?
MetroConnects, is a special purpose district serving as a wastewater collection agency in Greenville County since 1969. Due to MetroConnects greater size and its technical expertise and operational capacity, the City believes that they are better able to operate, maintain, and rehabilitate the City System over a long-term period.
How does the transfer benefit residents?
What will my bill look like under MetroConnects compared to what I pay now under the City?
Once the transfer takes place, the City Sewer fee of $10 will no longer be included in your bill. In its place, MetroConnects sewer collection charges will be listed as a line item on your monthly water bill. Customers will pay a monthly base charge of $11.72 and a volumetric charge of $1.65 per 1,000 gallons of water used. Customers who have a separate irrigation account will not be billed by MetroConnects for water used through the irrigation meter.
Who decides our future sewer rates?
MetroConnects’ Board of Commissioners establishes its sewer rates for the entire MetroConnects district in Greenville County as a whole, not just for Travelers Rest. MetroConnects’ charges are in addition to charges for Renewable Water Resources (ReWa) that you already pay.
Who will residents call for sewer-related issues once the transfer takes effect?
Emergency service will be available twenty-four hours a day, seven days a week. MetroConnects customer service representatives will answer customers’ non-emergency questions Monday through Thursday from 8:00 a.m. to 5:00 p.m., and Friday from 8:00 a.m. to 12:00 p.m. Customers may also find more information about MetroConnects and its services by visiting its website www.metroconnects.org.
Is there a customer-assistance program?
MetroConnects customers are automatically enrolled in a Six-Month Savings Program. MetroConnects realizes that during the warmer months, there is an increase in outside water use (i.e. irrigation, swimming pools, etc.). The six-month savings period begins after meters are read in April and ends when meters are read in October. The average number of gallons each customer uses during the winter months (winter months begin after your meter is read in October and continue until your meter is read in April) to establish the customer’s average use. This number is then set as the maximum amount the customer will be charged during the summer months.
How would this affect septic tank customers?
Residents on private septic systems will not be affected by the transfer.